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Making Change Happen

Change happens faster and on a greater scale than ever before. Increasing globalisation and IT are the primary forces enabling companies to create new products and move into new markets at bewildering speeds. Who would have thought ten years ago that today the biggest bookseller in the bacteria - changeworld would own no shops. And of course each change that happens, creates changes in other areas, that create changes in other areas .... It is like watching bacteria multiplying in a petri dish.

These bacteria attack the status quo. If you remain part of the status quo, you will suffer. The only protection is to change yourself. Change is not optional. Survival in the past does not guarantee your survival in the future. In fact, the very strengths that give many companies their current competitive advantage are likely in the future to be the very things that harm them.

Recognising the need for change is the start. Managers must also have the necessary skills to make change happen. In fact, if we step back for a moment, we can see that talking of 'change' as if it is some kind of entity actually clouds the issue.

What change is really about is: people. What we are changing is: perceptions, habits, attitudes, feelings, motivations, behaviours, conversations, goals, visions - of the people in our organisation.

Making Change Happen

On day one, a large lake contains only a single small lily pad. Each day the number of lily pads doubles, until on the 30th day the lake is totally choked with vegetation. On what day was the lake half full? The answer, of course, is the 29th day. It took 29 days for the first half of the lake to fill with lily pads, but only 24 additional hours for the lake to become overwhelmed.

Welcome to day 29.


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Hard or Soft?

You may wonder why HardSkills is offering Change Management - a soft skills course. Two reasons:

Experience: Paul Taylor, the managing consultant has an enormous amount of experience delivering change management programmes, principally with Ericsson throughout Europe and the Middle East. His experience spanned the telecomms boom, bust and recovery as Ericsson moved from c. 140,000 employees to c. 45,000 employees and then returned to profitability. More recently he has worked with ntl:Telewest pre- and post-merger. As a manager, he led a team at London Electricity during market liberalisation as the ex-monopoly moved into the competitive arena.

Importance: strategies and plans are executed by people; if managers do not integrate people - with their feelings, enthusiasms, attitudes, perceptions, foibles etc - into their rational approach, then they are likely to fail. Managers are judged on results, not plans.


Course Outline

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Making Change Happen

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